Acceptable Use & Messaging Policy

1. Purpose

This policy explains what users may and may not do when using MilaPay, especially when recording customer data and sending WhatsApp messages.

2. Prohibited use

• Spam, harassment, threats or abusive messages
• Fraudulent or misleading payment requests
• Uploading customer information without permission or another lawful basis
• Sending marketing messages to people who have opted out
• Impersonation or false business information
• Illegal products, services or activity
• Attempts to bypass security or access another user's data

3. Transactional messages

Payment reminders, receipts, appointment confirmations and service follow-ups should be accurate, respectful and connected to a genuine customer relationship or transaction.

4. Promotional or broadcast messages

Promos, broadcasts, win-back campaigns and marketing messages should only be sent where the customer has consented or where another lawful basis applies. These messages should identify your business and provide a simple opt-out.

5. Recommended opt-out wording

Use wording such as: Reply STOP to opt out.

6. Enforcement

We may suspend or terminate accounts that misuse MilaPay, create legal risk, send spam, misuse customer information or harm customers or other users.